TERMS & CONDITIONS
Kindly take some time out to read our terms and conditions (online purchases) to ensure a fuss free and enjoyable shopping experience.
By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.
a. For all sales enquiry, kindly email us at firstname.lastname@example.org with your order number.
b. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
c. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further
up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
PURCHASE & DELIVERY
a. Kindly ensure you have selected the correct item(s) in the correct colors/sizes before checking out.
RE.LABEL will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are
selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee of $5 will apply if parcel is returned.
c. Orders will be shipped out within 1-2 working days (unless otherwise stated) upon payment verification.
d. Mailing days include weekdays only, excluding weekends and public holidays.
e. All orders are shipped out according to order number, we do not combine orders.
f. RE.LABEL reserves the right to accept or reject any order(s).
g. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured
upon submission of payment.
h. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
i. We offer express trackable door step courier via our trusted logistic company.Tracking number will be provided in your order update.
All orders are transacted in Singapore Dollars (SGD)
We accept Apple Pay and cards including Visa and MasterCard
Paying through our website is secured. Only your shipping details and payment information are stored and encrypted on PCI compliant servers. Our store and the platform's server have no access to specific payment information, or financial data. Your encrypted financial data received on our website moves directly to the payment network to complete the transaction and is not stored
a. RE.LABEL will, to its best ability, ensure that the items held in its possession are handled with utmost care.
b. We will not be held liable for any damages, losses, shortages or damages for items in our possession.
a. Color - When editing images for display on our website, we always strive to display the colors as accurately as possible. However, as the
actual colors you see depend on the resolution of your monitor screen, the colors of the products visualized on the website could appear to be slightly different from the original. Such situations are out of our control and we cannot be held responsible for purchases made with the wrong perception of colors.
b. Measurements - All measurements provided on our website are taken as accurately as possible. Despite our efforts, discrepancies may still be present due to the nature of the mass-manufacturing process. Such instances are also not within our control, and we cannot be held responsible. Kindly note that items will only be considered as defective if the measurements fall outside the range of 1” circumference or 0.5" (half circumference for bust and waist and hips measurements).
c. Product Content and Size Guide - Product description and sizing serves as a guideline. We cannot be held liable for minor description errors
and varying interpretations on users' end. Photographs on the products should be referred to thoroughly. Responsibility will be borne by us should the photos look vastly different from product received, and constitutes a misrepresentation.
GENERAL RETURNS AND WRONG ITEM SENT
a. All items are ensured condition before they are being put for sale. Return/ exchange is allowed with our confirmation. Please do not send the
item(s) back on your own accord. Any returned items without any prior confirmation will be disregarded.
b. Kindly email us at email@example.com with a snapshot of the defect or incorrect piece for us to advise you further.
c. In such circumstances, customer is allowed to choose another item to replace but there will strictly not be any cash refunds. Replacement
item should be at same price or higher.
d. RE.LABEL reserves the right to cancel or reject any transaction
e. Postage charges to and fro will be borne by the customer
f. Email us for more details on product exchange/ return
RE.LABEL reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at firstname.lastname@example.org.